Our approach
The Lounge is free, there's nothing to buy, nothing to bet and nothing to win. Even so, it's easy for any game to eat into more time than you meant. We keep things simple, honest and easy to step away from.
Coins are worthless outside the Lounge. Collecting them here tells you nothing about real-money gambling, where the odds always favour the operator.
Habits that help
- Decide how long you'll play before you start, and stick to it.
- Take regular breaks: stand up, stretch and rest your eyes.
- Play to relax, not to escape stress or a low mood.
- Don't let gaming crowd out sleep, work, study or time with others.
- Never treat free games as practice for gambling with money.
Warning signs
- Playing much longer than planned, or finding it hard to stop.
- Feeling restless or irritable when you're not playing.
- Keeping your playing time secret.
- Moving on to real-money gambling, or spending more than you can afford elsewhere.
If these sound familiar, take a break and consider speaking to one of the free services below.
Pause, restrict or delete
| Option | What happens | How to ask |
|---|---|---|
| Short break | We pause your account for 24 hours up to 6 weeks. | Player Care |
| Restriction | Login is blocked for 6 months or longer. | Player Care |
| Deletion | Your account is removed from our server immediately. | My lounge |
A member of our team handles every pause or restriction, usually within one working day.
Free, confidential help
- GamCare: National Gambling Helpline 0808 8020 133, 24 hours a day (gamcare.org.uk)
- BeGambleAware: advice and self-help tools (begambleaware.org)
- GAMSTOP: free self-exclusion from UK-licensed gambling sites (gamstop.co.uk)
- Gamblers Anonymous UK: meetings near you (gamblersanonymous.org.uk)
- NHS: support for gambling problems (nhs.uk)
- Samaritans: 116 123, free and open 24/7 if you're finding things hard (samaritans.org)
Keeping under-18s out
The Lounge is for adults only. Everyone confirms they're 18+ on arrival, and account holders confirm their age and UK residence again. If children use your device, consider parental-control software and never share your login. If you think a child has an account, tell us and we'll close it.